Frequently Asked Questions

Your order will be processed immediately, so unfortunately it is
not possible to change the order afterwards. If the
If the situation is very urgent, please contact us immediately
us. We are available by phone from Monday to Friday
from 09:00 - 18:00 via 023 525 14 00 and by email via
info@dutchdesignbrand.com . It would be nice if you could include your order number with the
hand or mention in the email, then we can process your order
find easier.

We ship to the Netherlands, Belgium, Luxembourg, Germany,
France, Austria, Spain, Italy, Sweden and England.

Shipping costs to the Netherlands up to €49.95 are €6.95.
Orders over €49.95 will be delivered free of charge in
The Netherlands.

Shipping costs to Belgium up to €75 are €9.95.
Orders over €75 will be delivered free of charge in Belgium.

Shipping costs to Luxembourg are €15.

Shipping costs to Germany are €12.50

Shipping costs to France are €15.

Shipping costs to Austria, Spain, Italy, Sweden and
England amounts to €37.50

Is your country not listed and would you like to place an order?
places? Please contact us:
info@dutchdesignbrand.com . We are happy to think along with you about the
possibilities.

Shipping costs to the Netherlands up to €49.95 are €6.95.
Orders over €49.95 will be delivered free of charge in
The Netherlands.

Shipping costs to Belgium up to €75 are €9.95.
Orders over €75 will be delivered free of charge in Belgium.

Shipping costs to Luxembourg are €15.

Shipping costs to Germany are €12.50

Shipping costs to France are €15.

Shipping costs to Austria, Spain, Italy, Sweden and
England amounts to €37.50

Is your country not listed and would you like to place an order?
places? Please contact us:
info@dutchdesignbrand.com . We are happy to think along with you about the
possibilities.

You may return your product(s) within 14 days of receiving them.
return. You do this by submitting your return within these 14 days
to register via this link . You can
Here you can choose a carrier with which you want to ship the product.
want to return. You will then receive a confirmation in which
states how you can return the package.

If you want to return a product because it does not suit you
expectations, then the return shipping costs are for
own account. We will then transfer the purchase amount to your
back.

Is there something wrong with your product? Please contact us first
contact us by sending an email to info@dutchdesignbrand.com
containing the order number and a description of the
problem and if possible a photo. We will then come to the
situation back. If there is anything wrong with the product,
The return costs are of course at our expense.

Zodra jouw bestelling bij ons binnen is, reserveren wij het artikel voor
jou. De orders worden kort na de bestelling al verzameld en klaargezet
voor transport. Dit proces is volledig geautomatiseerd en gaat zo snel
dat er weinig tijd zit tussen jouw bestelling en de verzending. Dat
maakt ook dat we eigenlijk geen wijzigingen aan kunnen brengen in je
bestelling of bezorgadres. Als jouw bestelling klaarstaat voor
verzending, sturen we je per mail een orderbevestiging. Zodra wij
pakketten hebben aangeboden bij onze verzender ontvang je een email met een
'Track & Trace' code.

If you place your order on weekdays before 23:30, it
will be shipped the same day. As soon as your order
leaves our warehouse, you will receive an email confirming that the package is on its way. In this email you will find the
tracking number with which you can track the package and see when it will be delivered.

Did you expect your order, but have you not received it yet?
Or does your package seem untraceable? Please contact
then contact us! We will be happy to find out for you what the
status of the package.

Did you only receive part of your order? It is possible
that your order consists of multiple packages and in
In some cases these are not delivered at the same time by the
delivery service. In most cases, the additional packages will be
offered within a few days. If this is not the case,
If this is the case, please contact us in that case as well.
We will look into this for you.

Is there something wrong with your product? Please contact us first.
Please contact us by sending an email to
info@dutchdesignbrand.com with the order number, a
description of the problem and, if possible, a photo. We will
personally help with the situation.
If the product is defective, the return costs will of course be borne by us.

You may return your product(s) within 14 days of receiving them.
As soon as we have received the product
we will refund the purchase amount. In the meantime, you can
order the desired product via our webshop. The return
shipping costs will not be covered. You can register your return here .

When the product has been returned to us in good condition
the purchase amount will be refunded to the account
with which the purchase was made.

If you want to return a product because it does not suit you
expectations, then the return shipping costs are for
not covered. We will then transfer the purchase amount back to you.

Is there something wrong with your product? Please contact us first.
You can contact us by sending an email to
info@dutchdesignbrand.com with the order number, a
description of the problem and, if possible, a photo. We will
then come back to the situation.
If the product is defective, the return costs will of course be borne by us.

First of all, the sizes differ:

Classic: external dimensions (l x w x h): 38.9 x 31.3 x
20.6 cm / internal dimensions (l x w x h): 36.9 x 30 x 20 cm
/ capacity: 22 litres

Medium: external dimensions (l x w x h): 33.2 x 24.2 x 16.5
cm / internal dimensions (l x w x h): 30.8 x 23 x 15.5 cm /
capacity: 11 liters

Small: W=outside dimensions (l x w x h): 27.8 x 20.6 x 14
cm / internal dimensions (l x w x h): 25.2 x 19.2 x 13 cm /
capacity: 6.29 liters

The Classic is individually packed, and the Medium and Small are packed per two pieces.

We have two different finishes. The more affordable
boxes in all three sizes are printed in a single color
print on brown cardboard with water-based ink, these have a
more natural look. The more expensive boxes are printed
in a full-color print and finished with a matt or
gloss laminate, this is an extra protective layer.

Via deze link kan de handleiding gedownload worden. Er is ook een video beschikbaar.

You can enter the code in the shopping cart at "Voucher code" and then click on
"Apply voucher". Your discount will be applied automatically.

How nice that you want to give a Dutch Design Giftcard!
You can order the gift card in our webshop, you can choose
from a digital gift card that we send by email or a
physical gift card we will send by mail. Fill in your
Enter the desired (rounded) amount and make the card extra
personally by adding a message. If you
gift card ordered on workdays before 1:00 PM will be delivered
send by email or post the same day.

The gift card contains a unique code, which the lucky recipient can use
the recipient of the gift card can choose something nice from our
web shop.

Happy giving!

After receiving the Gift Card, you have two years
to activate the code in our webshop.

When you place an order with a higher value,
the amount on the gift card with your order will be
settled. You can then pay the remaining amount with one of
the other payment options on the checkout page in the
web shop.

When you spend less than the amount on the gift card,
the remaining amount will remain on the gift card. You can
the same code for a next order just again
to use.

We're sorry to hear your code isn't working! If you contact us, we will do our best to resolve this as quickly as possible.

Na aankoop van een Gift for Good giftcard kan er een keuze gemaakt worden voor een bedrijf waar je de giftcard wilt verzilveren. Zodra de keuze is gemaakt wordt een nieuwe voucher met andere codes toegestuurd.